Logo

Image from Google Jackets

Dealing with difficult people / Roberta Cava.

By: Publication details: Sydney, N.S.W. : Pan Macmillan, 2000.Edition: Rev. edDescription: x, 224 p. ; 23 cmISBN:
  • 0732910161
Subject(s): DDC classification:
  • 158.26 21
Contents:
Understanding behaviour and its effects -- Dealing with manipulators -- Basic communication skills -- Dealing with difficult clients -- Dealing with difficult supervisors -- Dealing with difficult co-workers -- Dealing with difficult subordinates -- Conclusion: Are you ready for success?
Tags from this library: No tags from this library for this title. Log in to add tags.
Holdings
Item type Home library Call number Status Notes Date due Barcode Item reserves
Book Book MHERC Communication & Relationships Available How to deal with nasty customers, demanding bosses and uncooperative colleagues. A35990693
Total reserves: 0

"How to deal with nasty customers, demanding bosses and uncooperative colleagues"--Cover.

Understanding behaviour and its effects -- Dealing with manipulators -- Basic communication skills -- Dealing with difficult clients -- Dealing with difficult supervisors -- Dealing with difficult co-workers -- Dealing with difficult subordinates -- Conclusion: Are you ready for success?