Dealing with difficult people / Roberta Cava.
Publication details: Sydney, N.S.W. : Pan Macmillan, 2000.Edition: Rev. edDescription: x, 224 p. ; 23 cmISBN:- 0732910161
- 158.26 21
Contents:
Understanding behaviour and its effects -- Dealing with manipulators -- Basic communication skills -- Dealing with difficult clients -- Dealing with difficult supervisors -- Dealing with difficult co-workers -- Dealing with difficult subordinates -- Conclusion: Are you ready for success?
Item type | Home library | Call number | Status | Notes | Date due | Barcode | Item reserves | |
---|---|---|---|---|---|---|---|---|
Book | MHERC Communication & Relationships | Available | How to deal with nasty customers, demanding bosses and uncooperative colleagues. | A35990693 |
Total reserves: 0
"How to deal with nasty customers, demanding bosses and uncooperative colleagues"--Cover.
Understanding behaviour and its effects -- Dealing with manipulators -- Basic communication skills -- Dealing with difficult clients -- Dealing with difficult supervisors -- Dealing with difficult co-workers -- Dealing with difficult subordinates -- Conclusion: Are you ready for success?